Zoom Acquires Cloud Call Center Service Provider Five9
The video-conferencing platform –Zoom which became hugely popular during the Covid-19 pandemic announces the acquisition of cloud call centre service provider Five9 ...
Tag: call centre
Call Center Improvement Strategies That Work: 4 Ways To Use Data And Win
Source Call centers play an important role in business who sell a wide range of products and services. It is ...
Call Center Software Trends To Keep An Eye On In 2020
Visualize a call center and the typical image that comes to mind is rows of agents hooked to computers, talking ...
Virtual Call Center Management Tips 101
In the last 2 decades, a lot of mid to large-sized companies have started outsourcing their support operations through third ...
6 Must-Have Productivity Tools For Administrative Assistants
From scanning business cards to managing meetings across different time zones, administrative assistants are bombarded with tasks of varying complexity ...
How Artificial Intelligence Can Be Used In The Contact Center
The world has been abuzz about artificial intelligence or AI. Technology bigwigs Mark Zuckerberg and Elon Musk even had a ...
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