• Cryptocurrency
  • Earnings
  • Enterprise
  • About TechBooky
  • Submit Article
  • Advertise Here
  • Contact Us
TechBooky
  • African
  • AI
  • Metaverse
  • Gadgets
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
  • African
  • AI
  • Metaverse
  • Gadgets
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
TechBooky
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Home Artificial Intelligence

Microsoft Launches AI Agents to Rival Salesforce

Akinola Ajibola by Akinola Ajibola
October 22, 2024
in Artificial Intelligence
Share on FacebookShare on Twitter

In an effort to increase competitiveness with competitors like Salesforce, Microsoft is introducing a suite of AI capabilities that will be used to send emails, handle documents, and perform other tasks on behalf of company employees.

The software company, said on Monday that it will deploy ten “autonomous agents” to carry out jobs for humans in customer service, sales, and accounting, among other areas. In “public preview,” the agents will be accessible starting in December and running until the beginning of 2025. Additionally, Microsoft said that Copilot Studio, which enables businesses to create their own agents, would soon have the ability to allow such agents to take independent action. Next month, a preview version of it will be made available.

Jared Spataro, who is in charge of Microsoft’s workplace AI products, compared the agents to smartphone applications for the AI era. Some AI solutions can do duties like researching and sifting through sales leads or updating a customer service ticket following a phone contact; others can operate in tandem with a person.

“We have discovered locations where individuals spend a great deal of time and money,” Spataro stated. individuals usually involve procedures and activities that individuals would prefer not to have to perform yet are required to do again. If we are able to basically automate it, the yield will be great.

Microsoft is leading the computer industry’s push to give software the capacity to produce text and images and exhibit human-like thinking, mostly because of its collaboration with ChatGPT creator OpenAI. Microsoft has been concentrating on AI capabilities that need user input since early 2023. One notable example is Copilot, which the corporation has integrated into Word, Outlook, and other applications.

Building agents—tools that can accomplish predetermined tasks without human assistance by fusing generative AI-powered reasoning with pre-existing datasets and software—is the next stage. Software businesses that are focusing on AI agents include ServiceNow Inc., Workday Inc., HubSpot Inc., and SAP SE.

The largest provider of customer management software, Salesforce, dominated most of last month’s annual Dreamforce convention, promoting the new strategy and claiming that its agents are capable of doing customer support and other activities without oversight. According to the business, its tool, Agentforce, will be on sale later this month for an initial price of around $2 per call.

Over the last few weeks, Chief Executive Officer Marc Benioff has repeatedly criticized Microsoft’s initiative while simultaneously touting Salesforce’s offerings. “It’s disappointing to see how Copilot has been delivered to customers,” Benioff wrote on X on Wednesday.

The cost of Microsoft’s agents, which will be included in the Dynamics 365 software suite, has not yet been disclosed. The custom agent-building tool, Copilot Studio, is part of Microsoft 365 Copilot, which costs $30 per user per month for commercial clients.

Related Posts:

  • 1743007911191
    Microsoft Adds 'Deep Reasoning' to Copilot AI for…
  • gettyimages-2205145445
    Oracle Lets Companies Build AI Agents Without Coding
  • 2024-10-29t164225z_1_lynxmpek9s0q0_rtroptp_3_openai-funding-startups
    OpenAI Plans AI Agents for Computer Automation
  • copilot_ai_1_1737013459603
    Pay-as-You-Go AI Introduced for Enterprise Microsoft…
  • HERO-image-M365Copilot_HeroBanner_WordApp_Prompt_1920x1080-1536×864
    Microsoft 365 Copilot, An AI Solution For Word,…
  • M365Copilot_HeroBanner_Apps_BLOG_FEATURE
    Microsoft Sets Steep Price On Copilot, Its AI-Powered Tool
  • -1x-1 (3)
    OpenAI Launches Tools for Building Corporate AI Agents
  • microsoft-365-logo-with-some-of-its-apps-beside-it-and-a-field-to-add-alt-text
    Microsoft Tests Ad-Supported Free Version of 365 Apps

Discover more from TechBooky

Subscribe to get the latest posts sent to your email.

Tags: AIai agentartificial intelligencemicrosoftsalesforce
Akinola Ajibola

Akinola Ajibola

BROWSE BY CATEGORIES

Select Category

    Receive top tech news directly in your inbox

    subscription from
    Loading

    Freshly Squeezed

    • AI Helps Google One Reach 150 Million Subscribers May 16, 2025
    • FT Lists Paymenow, TymeBank & Omnisient Among Africa’s Fastest-Growing Firms May 16, 2025
    • MoonPay and Mastercard Partner to Advance Stablecoin Payments May 16, 2025
    • Google Gemini Advanced Users Can Now Link to GitHub May 16, 2025
    • TikTok Accused of Violating EU Internet Content Rules May 15, 2025
    • Activists and Users Criticize NCC & Telcos Over Customer Penalties May 15, 2025

    Browse Archives

    May 2025
    MTWTFSS
     1234
    567891011
    12131415161718
    19202122232425
    262728293031 
    « Apr    

    Quick Links

    • About TechBooky
    • Advertise Here
    • Contact us
    • Submit Article
    • Privacy Policy

    Recent News

    AI Helps Google One Reach 150 Million Subscribers

    AI Helps Google One Reach 150 Million Subscribers

    May 16, 2025
    FT Lists Paymenow, TymeBank & Omnisient Among Africa’s Fastest-Growing Firms

    FT Lists Paymenow, TymeBank & Omnisient Among Africa’s Fastest-Growing Firms

    May 16, 2025
    MoonPay and Mastercard Partner to Advance Stablecoin Payments

    MoonPay and Mastercard Partner to Advance Stablecoin Payments

    May 16, 2025
    Google Gemini Advanced Users Can Now Link to GitHub

    Google Gemini Advanced Users Can Now Link to GitHub

    May 16, 2025
    TikTok Accused of Violating EU Internet Content Rules

    TikTok Accused of Violating EU Internet Content Rules

    May 15, 2025
    Activists and Users Criticize NCC & Telcos Over Customer Penalties

    Activists and Users Criticize NCC & Telcos Over Customer Penalties

    May 15, 2025
    • Login

    © 2021 Design By Tech Booky Elite

    Generic selectors
    Exact matches only
    Search in title
    Search in content
    Post Type Selectors
    • African
    • Artificial Intelligence
    • Gadgets
    • Metaverse
    • Tips
    • About TechBooky
    • Advertise Here
    • Submit Article
    • Contact us

    © 2021 Design By Tech Booky Elite

    Discover more from TechBooky

    Subscribe now to keep reading and get access to the full archive.

    Continue reading

    We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Ok